Cashsweep Privacy Policy — how we keep your information safe
Cashsweep is committed to protecting the privacy of Malaysian users. This policy clearly explains what we collect, how we use it, and your rights as a user.
Last updated: January 2026
Information We Collect From You
When you register and use the cashsweep platform, we collect several types of information to ensure the service runs smoothly and securely. The information collected falls into the following categories:
- Full name and username
- Email address and phone number
- Date of birth for age verification
- Password (stored in encrypted form)
- Identity verification information when required
- Bank name and account number for withdrawals
- Records of deposit and withdrawal transactions in MYR
- Payment methods used (TNG, FPX, etc.)
- Transaction history for compliance purposes
- Device type, operating system, and model
- Browser type and version
- IP address and approximate geographic location
- Screen resolution and language settings
- Pages visited and time spent
- Types of games played and how often
- Session login and logout records
- Records of customer support interactions
Purpose of Data Use & Cookies Policy
How your information is used
Cashsweep uses the information collected for legitimate and transparent purposes only. We do not use your data for anything unrelated to delivering our platform services:
- Processing account registration and verifying user identity
- Processing MYR deposits and withdrawals securely
- Providing responsive and effective customer support
- Detecting and preventing fraud, money laundering, and unauthorised access
- Keeping the platform running smoothly and improving the user experience
- Sending important notifications related to your account and transactions
- Complying with applicable laws and regulations in Malaysia
Cookies and Tracking
Cashsweep uses cookies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.
Types of cookies used:
- Session cookies — keeps you logged in while you use the platform
- Preference cookies — saves your preferred language and display settings
- Analytics cookies — helps us understand how users interact with the platform
You can disable cookies through your browser settings, though this may affect certain platform features.
Data Storage, Security & Third-Party Sharing
How we store and protect your data
All cashsweep user data is stored on servers protected to industry security standards. We use SSL encryption for all communication between your device and our platform servers, ensuring data cannot be intercepted in transit.
Payment data — including bank account information and MYR transaction records — is stored with additional encryption and accessible only to specifically authorised personnel. User passwords are never stored in plain text and cannot be viewed by anyone, including cashsweep staff.
We conduct regular security reviews to ensure our data protection systems remain up to date against the latest security threats.
Sharing information with third parties
Cashsweep does not sell, rent, or distribute users' personal information to third parties for marketing purposes. We only share data in limited circumstances:
- Payment providers — only the information required to process MYR deposit and withdrawal transactions is shared with the payment gateway used.
- Legal requirements — we may be required to disclose information to Malaysian authorities if mandated by law or court order.
- Fraud prevention — in cases of suspected fraud, information may be shared with the relevant authorities for further investigation.
All third parties working with cashsweep are required to uphold data protection standards equivalent to or higher than our own.
Your Rights as a User Over Your Personal Data
As a cashsweep user, you have clear rights over your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 30 business days.
If any information we hold is inaccurate or out of date, you may request a correction. You can also update certain details directly through your account settings.
You may request the deletion of your personal data upon account closure. However, certain data may need to be retained for a specified period to comply with legal requirements and financial audit obligations.
To exercise any of the rights above, please contact the cashsweep support team via email: [email protected]. Include your account number and a clear description of your request.
Policy Changes & Contact Us
Privacy policy amendments
Cashsweep reserves the right to update or amend this privacy policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. When material changes are made, we will display a prominent notice on the platform and update the revision date at the top of this document.
Continued use of the cashsweep platform after changes take effect constitutes your acceptance of the updated policy. We encourage users to review this page periodically to stay informed about how their data is managed.
This privacy policy is governed by the laws of Malaysia. Any disputes arising in connection with this policy shall be resolved in accordance with applicable Malaysian law. This policy should be read together with the terms and conditions the cashsweep platform.
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please reach out to us through the following channels:
- Email: [email protected]
- Refer FAQ for a faster response
- Response time: 1–3 business days
We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe.
Have questions about your data?
The cashsweep team is on hand to assist with any privacy or account security enquiries. Visit our FAQ or register to start using the platform with confidence.